How to Improve Customer Service on Your WooCommerce Site

What you sell and how much you sell may define how much you earn with your business, but the customer experience is what truly defines your success. After all, how customers perceive your business is what will determine its growth. Your products may be amazing, but that’s nothing if customers end up disliking how you treat them.

Building a good relationship with your customers is a top priority in ecommerce, which is why customer relationship management is a subject of considerable focus. There are now lots of tools and methodologies in creating the best possible relationship with your customers.

Let’s take a look at those tools and techniques to see how to have effective and efficient customer relationship management in your ecommerce business.

The following are some of the best plugins and integrations in WooCommerce when it comes to customer support. They’re meant to make it easy for you and your customers to interact, letting you answer their questions and solve their problems as seamlessly as possible.

WSDesk

This is a great plugin for setting up an efficient customer support ticketing system on your WooCommerce store, offering simplicity and control in one package. It has intuitive features that are meant to make your job easier in managing your WooCommerce store and addressing customer needs from one interface.

It has a simple user interface that shows customer requests with filtering options for greater control. The plugin was designed to allow for integration with just about any workflow of any WooCommerce store. You can also use triggers in creative ways to further initiate actions based on specified conditions. There’s also an email piping feature that lets you convert emails into support tickets automatically.

WSDesk also includes automatic backups, so you won’t lose your customer data that easily. Its free version is already jam-packed with features, including those mentioned above.  If you wish to get even more features, the single site license is $89, while the five-site license is $129.

WooCommerce Help Scout

This WooCommerce extension is another one that lets you have conversations with your customers by connecting your store with a Help Scout mailbox. Their inquiries can be attended to more quickly and easily. Customers can view their conversations with you directly on their “My Account” page, and they’ll be notified of your response.

Help Scout offers the flexibility of a shared inbox system and help desk system in one place, letting you connect your store to your customer service seamlessly and without hassle. It does come with a $79 price tag for a single site subscription, $99 for 5 sites, and $199 for 25 sites. Basic annual subscription starts at $8 per user per month, while monthly subscription starts at $10 per month.

WooCommerce Freshdesk

This is pretty similar to Help Scout, and it’s also quite popular with big ecommerce businesses. Freshdesk is a well-known customer support software that helps manage all conversations with customers in one platform. It also encourages easy collaboration between different departments to resolve support tickets quickly through multiple channels such as email, phone, live chat, social media, and web chat.

Support tickets can be created from the order page or blog comments on your site’s admin. Also, you can synchronize a product with a forum or solution category within Freshdesk. It has three licenses, which are single site, 5 sites, and 25 sites, with prices starting at $79.

Awesome Support

This plugin has pretty solid integration with WooCommerce, allowing you to watch over the customer experience on your site. It combines products, orders, and tickets together to make sure that your support team is always given a heads up on whatever issues your customers are facing, which then lets you solve problems and respond to customer queries quickly and easily.

Its ticket submission process is known to be very simple, letting customers report which of their orders have problems. It has a single site license for $49, 5-site license for $88, and unlimited site license for $158.

WSChat

We then get to live chat plugins that let customers contact you directly and get responses in real time. WSChat is known to be a great live chat plugin on WordPress that fits perfectly in WooCommerce, giving you a way to offer customer support in a simple and convenient way.

Powered by Google Dialogflow, WSChat will make sure that all queries get responses automatically. It’s online 24/7, so customers can always count on their queries being answered on your end. It’s simple to set up and is very customizable.

LiveChat

A well-known customer support solution on the Internet, LiveChat is known for its eponymous feature. It’s one of the most ubiquitous live chat extensions for WordPress and WooCommerce. You’ll be able to assist multiple customers with LiveChat, letting you get to their problems more quickly and easily.

LiveChat also gives detailed reports that can help you track your store’s customer support performance. LiveChat is available for free, but you can get more features with a subscription plan that starts at $16 per agent per month, which is billed annually.

Olark

Here’s another live chat plugin that offers a simple and effective way to engage with customers in real time all the time. Olark provides insights into customer behavior on your site, letting you understand how to get better conversions. It has automated response messages for handling customers 24/7, as well as team management tools to track agent responses and integration with other sales, marketing, and support tools.

Conclusion

If you’ve paid close enough attention to other companies, you would’ve likely seen how they tend to be very careful with their interactions with customers. There’s a reason why if they have to make a big announcement of any kind, it has to be with a pre-written message instead of a candid conversation. This is because the former minimizes mistakes and slips of the tongue that may inadvertently offend or misinform.

Since big companies would take that much care about maintaining their relationships with their customers, your business should take it seriously as well. WooCommerce allows you to do just that with tools designed to minimize the tedium of the job as much as possible, letting you focus on how to engage with your customers instead of dreading it.